Shipping Policy

Effective Date: 31-12-2023

Thank you for choosing MultiStar Appliances for your home comfort needs. Please review the following shipping policy to understand how we handle the delivery of our products, including water heaters, fans, and coolers.

1. Order Processing:

   Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email confirmation with your order details and a tracking number once your order has been processed.

2. Shipping Methods:

   We offer standard and expedited shipping options. Standard shipping usually takes 5-7 business days for delivery. Expedited shipping is available for an additional fee and takes 2-3 business days.

3. Shipping Destinations:

   We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer service.

4. Shipping Costs:

   Shipping costs are calculated based on the weight of the items in your order and the selected shipping method. The shipping cost will be displayed during the checkout process before you complete your purchase.

5. Delivery Timeframe:

   The delivery timeframe is an estimate and may vary based on your location and shipping method. Delays may occur due to unforeseen circumstances, such as extreme weather conditions or other external factors.

6. Tracking Your Order:

   You can track your order using the provided tracking number on our website or through the designated courier’s website.

7. Delivery Confirmation:

   A signature may be required upon delivery for certain orders. If you are not available to receive the delivery, the courier may leave a notice with instructions for rescheduling or picking up your order.

8. Damaged or Missing Items:

   Please inspect your order upon delivery. If you notice any damage or if items are missing, contact our customer service within 48 hours of receiving your order for assistance.

9. Returns and Exchanges:

   Please refer to our Returns and Exchanges Policy for information on returning or exchanging products.

10. Contact Information:

    If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@multistarappliances.com or 0172 2652181.

MultiStar Appliances is committed to ensuring a smooth and satisfactory shopping experience. Thank you for choosing us for your home appliance needs.