Effective Date: 31-12-2023
Thank you for choosing MultiStar Appliances for your home comfort needs. Our goal is to ensure your satisfaction with our water heaters, fans, and coolers. Please review our return policy below for information on returns, exchanges, and refunds.
1. Returns and Exchanges:
We accept returns and exchanges within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility:
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
3. Return Process:
To initiate a return or exchange, please contact our customer service team at info@multistarappliances.com or 0172 2652181. Provide your order number and details about the item you would like to return or exchange.
4. Return Shipping:
Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service for returns.
5. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges:
If you need to exchange an item, please contact our customer service team. We will provide instructions on returning the original item and placing a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for the return of the item and send you a replacement at no additional cost.
8. Non-Returnable Items:
Certain items are non-returnable, including gift cards and downloadable software.
9. Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
10. Contact Information:
If you have any questions or concerns regarding our return policy, please contact our customer service team at info@multistarappliances.com or 0172 2652181.
Thank you for choosing MultiStar Appliances. We appreciate your business, and we are here to assist you with any return or exchange inquiries.